Frequently Asked Questions

On this page we have tried to answer many of the common questions we are asked, however, if you require clarification or would like to ask us a question please do not hesitate to call or email.

New Zealand Trees

Why are the trees in New Zealand of such high quality?
The air in New Zealand is so clean you can't even see it, the water is safe to drink and the forests are untouched and managed effectively. Forestry is not a get rich quick business, it takes time, skill and most of all patience to grow high quality trees that in turn supply high quality timber products. New Zealand is uniquely placed in the South Pacific to benefit from an almost pristine environment, but still have year round access to deep water ports and the worlds markets.
Do you have 'off seasons'?
In New Zealand the climate is such that our operation can work consistency throughout the year. This means that we are able to offer you regular supplies where others may struggle due to extremes of winter shutting down their operations.
Do you use sustainable forests?
Our aim is to have a generational business and if we want our sons and daughters, grandsons and granddaughters to run our business we need to ensure that we manage our activities. To this end we only use sustainable suppliers, for every tree felled, two are planted to ensure that the beauty of New Zealand and that continuity of supply is maintained.

International Shipping

Can you arrange to ship to my door?
All we need is your address and we do the rest. We arrange transport to your door. We have a range of partner transport companies that we use. If you wish you can arrange your own transport, and we will assist you in any way we can.
What permits and paperwork do I need?
Our experience in shipping worldwide allows us to offer you a complete service, this means we take care of all the paper work. This means you know that dealing with us means you will have no stress, no hassle and no worries (no worries is a kiwi expression meaning everything is good)
How long will I have to wait to receive my order?
We have stocks of timber waiting to be shipped, this means that we can fulfill your order and start the transport process almost immediately. The time it will take to get to you does depend on your location, however to give you an idea we normally supply within the following timescales.
USA West coast - 3 weeks
USA East Coast 6 weeks by sea (4 weeks by sea/land)
China - 3 weeks
UK & Europe 8 weeks